Frequently Asked Questions

Everything you need to know about finding and receiving the perfect gift.

How long does shipping take for Giftory orders?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day and overnight shipping options at checkout for last-minute gifting needs.

Can I include a personalized message with my gift?

Yes, every order includes a complimentary gift message option. You can enter your personalized note during the checkout process and it will be printed on a premium card.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that personalized or perishable items are final sale.

Will the recipient see the price of the gift?

No, we never include pricing information or invoices inside our packages. Your recipient will only receive the items and your personalized gift message.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.